Experience & Education

Senior User Experience Engineer

November 2021 — May 2025
Responsibilities Include:

  • Direct collaboration with product, architecture, development, and business teams

  • Lead UX engineer on 3 major product portfolios (Order Utility, Provider Registry as a Service, & Optum ProScrub)

  • Cross-collaboration and planning between 6 major products

  • Perform persona studies and development of personas

  • Story definition and requirements

  • Story process definition, implementation, and direction:
    - IA and user flow structure
    - UX and UI design direction
    - UX testing and optimization
    - Content requirements documentation
    - Develop functionality definition and documentation
    - Designed to AA accessibility and privacy compliance requirements

  • Restructuring of UX team Rally board, process, and RACI

  • UX/UI audits and recommendations

Platforms

Figma

Axure

UXPin

Sketch

XMind

GatherContent

Adobe CC Suite

MS Office Suite

Google Suite

Google Analytics

Google Tag Manager

SEMrush

Campaign Monitor

Mail Chimp

Aha!

Rally

Trello

BaseCamp

Slack

LiquidPlanner

BugHerd

PivotalTracker

Webvantage

Wordpress

Drupal

Joomla

Sitecore

Kentico

Skills

UI & UX Design and Direction

Information Architecture - Sitemaps, Flow Charts, & Wireframing

Digital Marketing Strategy

Process Development

Design Systems

Digital Style Guides

User Portal Interface Design & Architecture

eCommerce Design

B2B Design & Marketing

Application Design

EHR Integration Design

User Experience Design Director at Nelson Schmidt

October 2017 — November 2021
Responsibilities Include:

  • Perform persona studies and development of personas

  • Digital project SOWs

  • Digital process definition, implementation, and direction:
    - IA and user flow structure
    - UX and UI design direction
    - UX testing and optimization
    - Content requirements documentation
    - Develop functionality definition and documentation
    - Accessibility and privacy compliance definition & implementation

  • SEO audits, recommendations, strategy, and meta development

  • UX/UI audits and recommendations

Certifications

UX Design Certified
HOW Design University
September 2016 — October 2016

Agile Scrum Certified Practitioner Simplilearn
November 2019 — February 2020

Advanced Google Analytics
Google Analytics for Business
January 2020 — January 2020

Google Tag Manager Fundamentals Google Analytics for Business
January 2020 — January 2020

Education

MA - Graphic Design - London College of Communication (UAL)
London, England
January 2009 — December 2009

BFA - Communication Design - Milwaukee Institute of Art and Design
Milwaukee, WI
August 2004 — June 2007